My parents very often reminded my sister and me to be thoughtful because you only get one chance to make a first impression. They would also regularly remind me of a quote by John Wooden: “Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.” Most often in life, you get one chance to make a good first impression, and this rarely changed. It only takes one negative experience (even in someone’s own perception) for a bad Google or Facebook review to impact your reputation. Fortunately, your business may have the opportunity to recover from a negative perception more than you think! If you’re someone who checks Google and Facebook reviews before deciding on something (where you are going to get lunch, where you will stay on your next vacation, where you are going to get your car fixed), you are not alone. One negative review can make others turned off to the idea of your business. This is where Your Web Pro comes in.

Your Web Pro offers reputation management in Lubbock to help optimize your business’s success. Reputation is highly important, especially in a time and age where so many people will choose to veto a place due to a poor rating, even if the other ratings are positive. Maintaining a positive reputation among customers and potential customers is vital. That is why Your Web Pro works with you to help maintain your image online. With our reputation management services, we create options for your customers to take surveys relaying their customer service experience, encourage customers to post reviews on online platforms such as Google, Facebook, and Yelp. Reviews and ratings posted to these platforms are monitored, and should a negative review pop up, we will help you craft a response appropriate to the situation.

Get in touch with us to learn more about how we can help you maintain your reputation!

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